General Return Policy

We want you to love your purchase! Nothing makes us happier than seeing our customers wearing our products with pride.

If you are not completely satisfied with your purchase, do let us know within 30 days from the date of purchase or date of delivery for online purchases and we will work with you to make it right.

All items must be returned in “as new” condition. The items must not be worn or washed and have the original tags attached. Take note that socks once worn cannot be return or exchange due to hygiene reasons. We also recommend storing them in their original bags while you decide whether to keep or return them.

Exchanging a Size

If you are not getting a perfect fit, you may return it to exchange for a correct size. 

Refunds

In the event that we have ran out of stock for the item(s) needed for exchange, we will process the refund of the item via our store credits. (Not applicable to Sale items)

Do note that there will not be a refund of the difference if price of the new item is lower than the original item.

Making a Return

Kindly email us at info@myvelovelocycle.com before you mail out your item(s).

Return Address:
Velo Velo @ Damansara Heights (Malaysia)
41-G, Jalan Medan Setia 1, Bukit Damansara, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia